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  • Why should I choose Isle Publish?
    There are a lot of website designers out there and this minefield makes it difficult for individuals and businesses to choose which one is best for them. I specialise in bespoke websites, I want you to completely and utterly love your website and until you are 100% satisfied we will keep communicating and editing your website until it is published. Many web designers will limit the number of edits and sadly some will not do any edits. I am not an agency and I don't pick and choose which websites I design, everyone has a vision and my job is to make that vision happen in a digital format. I also appreciate that it can be pretty daunting to commission your first website or after a previous poor customer service, so I want to reassure you that the process is kept simple and I will communicate with you all the way from the start to finish. I am always on the other end of the phone or email. As a designer I have the skills to put your vision into a digital format, it is not about what I want to design but what you see for your business and along with my expertise you truly can have a website that you love!
  • How does it work? What is the process step by step?
    I appreciate that it can be pretty daunting to commission your first website or after a previous poor customer service. So I want to reassure you that the process is kept simple and I will communicate with you all the way: · You contact me via the button on at the bottom of this page. · We will discuss your requirements - this can be via email, phone, video conferencing or face-to-face (depending where in the world you are). · Within 24 hours of our discussion, I will have sent you a written no obligation quote. There are no hidden costs, all prices and options will be accurately quoted, and this quote is valid for 6 months. · The time scale for your commission will be in this quote. · Once you are happy with your quote and you wish to proceed, a 25% deposit for your website is payable upfront. · You will also have selected your hosting and technical support plan at this point although the first payment is not due until one calendar month from publication date. · Upon receipt of your deposit, I will get to work! · Once the framework is complete and the basic text and images are in place, I will contact you to go through the first edit. · I then make any changes and this process repeats until you are happy - it is very much a 2-way process. · When you are happy with your website, I will complete all final SEO and testing and give you a date for publication (you might want to 'launch' your website, so it is good to have a date to build up social media interest). · Final balance for your commission is payable within 7 days of live publication. · Phew… tick website off your list of things to do and take a break!
  • How long have you been designing and creating websites?
    Without this sounding like a CV... I have been teaching Information Technology and Computer Science for over 18 years. Following a successful teaching career working my way up to Associate Principal in various parts of the country, including Sheffield, Leicester, Leicestershire, South Wales and finally settling on the Isle of Wight. I then took the brave step of leaving my Head of Faculty position and risk it all for my dream of beautiful websites... and that brings me here.
  • Where are you based?
    I am based on the Isle of Wight but I design and create websites for businesses all over the UK and recently Spain! Distance is no barrier :-)
  • Can you show me how to maintain my own website?
    Absolutely! For some business owners this approach is about keeping the costs down but I have found that for many it is more about keeping control over all aspects of the business. I have 18 years of secondary teaching behind me, including A 'Level IT which incorporated web design and development. I am happy to include teaching sessions as part of your quote or if there is a specific 'thing' you want to be able to do on your own website, I can record you a short video showing you how to it. Face-to-Face teaching sessions are also available, I am on the Isle of Wight and whilst I do like to get out and about, Aberdeen is going to be problematic :-) Get in touch with any questions.
  • What is SEO and why do I need it?
    SEO stands for Search Engine Optimisation. In basic terms it is the practice of ensuring that all web pages and content are designed for the purpose of ranking higher in search engines, such as Google. SEO is a set of practices designed to improve the appearance, positioning, and usefulness of website content in the search results. This content can include web pages, video media, images and any other assets which appear on your website. Searching is the number one method in which people discover and access online content, utilising SEO best practices is essential for ensuring that the digital content you publish can be found and chosen by potential customers/clients/users. Without SEO your website cannot be found on the Internet.
  • Does a website bring in more customers?
    A website is no different to any other marketing tool, you can create an amazing website but you still have to drive traffic to your site. There is no doubt a website gives every business credibility, an online presence cannot be undervalued. Being able to give customers/clients the opportunity to explore your business in a digital format can be invaluable to build your business. In saying this... it is hard work and a website will not guarantee more leads or bring more people to your door unless you promote your website and then engage your customers once they are there.
  • Do you offer an SEO service?
    In short, yes but it does depends on how your website has been designed, if you have access to the 'server side' and the software that was used. All new Isle Publish websites are designed with SEO embedded. Get in touch to discuss your exact requirements.
  • Do I own the domain name?
    When you commission a website from Isle Publish you will always be the owner of your domain. The domain purchase cost is included in the price you will be quoted but it is very much yours! Many web designers will hold on to a domain and can use this as a ransom to keep clients - not here! If you wish to cancel your monthly/annual hosting, your domain and website will be transferred to you in just a few seconds.
  • Can you make me a website shop and can my customers make online purchases?
    I can design and create you an eCommerce website. You can choose to list products on the website itself or you can integrate a 3rd party app such as Shopify, Gelato, Etsy etc. You can also take payments through your website, this can be your usual card payment system such as Sum Up or Stripe etc. Or if you don't already have a system to connect your payments through I can set you up an independent facility directly through the website. Adding products is time consuming so you might want to consider being taught how to do this yourself so you can add, amend, delete products when it suits you. This is something I can quote for, so please mention this when you enquire.
  • Can you make me a booking website that allows my customers to book appointments with me?
    I can design and create you a booking website, ideal for those who need customers to choose booking slots to access your services. You can also take payments through your website. This can be your usual card payment system such as Sum Up or Stripe etc. Or if you don't already have a system to connect your payments through I can set you up an independent facility directly through the website. Let me know what you need when you enquire.
  • Can you make me a website for a restaurant that allows my customers to book tables?
    I can design and create you a reservation website, ideal for those who need customers to choose tables. I can connect your current ResDiary account (or equivalent) to ensure consistency for customers if you are already using an online reservation site. You can also take payments through your website. This can be your usual card payment system such as Sum Up or Stripe etc. Or if you don't already have a system to connect your payments through I can set you up an independent facility directly through the website. Let me know what you need when you enquire.
  • I'd like one of those snazzy email addresses that match my website, can you do this?
    Yes, I can set you up with a/multiple email addresses that provide you with a professional email contact address when communicating with your customers. There is however an additional hosting charge for this but all costs will be explained in the quote, there are no hidden costs!
  • Can I link my Facebook or Instagram feed through my website?
    Yes and I would encourage you to do this. Having a feed allows you to update your website with minimal effort. Customers will be able to see whatever you have posted and it keeps your website new and interesting. I can also add links so customers can 'Follow you' on your social media account without even leaving your website.
  • How much does it cost to commission a bespoke website?
    I am always fair when pricing bespoke websites, it comes down to my time and how long it will take to set it up. The more features you require, the longer it takes to design , implement and test your website. I appreciate commissioning a new website is a financial commitment so all prices quoted are valid for 6 months so you really do have time to think about how you may want to move forward.
  • How can I pay for my hosting and technical support plan?
    When your website is complete, you can choose to take your website and domain and host it yourself or you can choose a hosting and technical support plan with Isle Publish. It is up to you if you wish to pay monthly or annually.
  • Do you have a pay monthly option to pay for a commissioned website?
    Unfortunately I am unable to offer a monthly option for a commissioned website. Payment is due in full within 7 days of live publication. Ongoing hosting & technical support plans can be paid monthly.
  • Can I pay the hosting company directly for my website hosting?
    When your website is built, you can either opt into a month by month hosting and technical support plan that I will honour or you can take your website and host your own site and domain renewal. This is very easily done, I transfer the domain and website to you via your email. You are under no obligation to take up hosting and technical support with Isle Publish.
  • What types of payment do you take?
    Payment can be made via all major credit and debit cards, PayPal or direct bank transfer. Let me know which suits you.
  • Do you charge VAT?
    I am not currently VAT registered so all quotes and invoices are inclusive of VAT. If this changes in the future all clients with hosting and technical support plans will be notified and all quotes and invoices will reflect this change in status.
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